Effective date: September 9, 2026
This Privacy Policy describes how Top Tech Mechanical Services, Inc. (“we,” “us,” or “our”) collects, uses, and protects information about you when you visit our website or use our services. By accessing or using our website, you consent to the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal Information. Information you provide directly, such as your name, email address, phone number, and other contact details when you fill out forms or interact with our website.
- Automatically Collected Information. Certain information about your device and your use of our website, including IP address, browser type, pages visited, and time spent on those pages.
- Cookies and Similar Technologies. We use cookies, web beacons, and similar technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help us improve your experience.
- SMS and Communication Preferences. When you opt in to receive SMS notifications, we collect your phone number and your preferences for those communications.
How We Use Your Information
We may use the information we collect to:
- Provide, operate, and maintain our website and services
- Improve, personalize, and expand our website and services
- Understand and analyze how you use our website and services
- Communicate with you, including responding to inquiries and providing customer support
- Send marketing and promotional communications based on your preferences
- Send SMS notifications, including billing updates, appointment reminders, dispatch updates, and job completion surveys, if you have opted in
- Comply with legal obligations and resolve disputes
Data Protection and Sharing
We take data protection seriously. We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
- With service providers who help us operate our website and services, subject to strict confidentiality obligations
- When required by law or to comply with legal processes
- To protect the rights, property, or safety of Top Tech Mechanical Services, Inc., our customers, or others
We are committed to ensuring that your phone number and other personal data remain private and are used solely to provide our services. Your information will never be sold or shared with third parties for marketing purposes.
Opt-In and Opt-Out Instructions
We respect your right to control how we communicate with you.
Opt-out. You may opt out of receiving all messages at any time by replying STOP to any text message. After opting out, you will no longer receive further messages unless you re-subscribe. If you need further assistance, reply HELP. To opt out of emails, click the unsubscribe link in any marketing email we send. If you have any trouble opting out, you can contact us directly at digital@explorehvac.com.
Verbal opt-in for SMS notifications. Customers can opt in to receive SMS notifications, such as billing, appointment reminders, dispatch updates, and job completion surveys, either in person at our location or during a phone call initiated by the customer. On first registration, customers are asked for their phone number and informed that they may receive text messages. They are also notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe.
Cookies. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of our website.
Data Collection and Usage for Messaging
We collect phone numbers and other contact details when you opt in to receive SMS or other electronic communications from us. This information is used exclusively to provide service-related messages, appointment confirmations, and important updates regarding Top Tech Mechanical Services, Inc. services.
- Opt-in data and phone numbers will not be shared with third parties for marketing purposes.
- Message frequency may vary. Carrier and data rates may apply.
- You can opt out of SMS messaging at any time by replying STOP.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor and analyze website traffic, improve the website, and enhance user experience. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take immediate steps to delete it.
Mobile Information
No mobile information will be shared with affiliates or third parties for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at digital@explorehvac.com or call (850) 676-7767.
For more details on the terms governing your use of our services, please review our Terms and Conditions.